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Eric

Ikea

Posted on 2008.07.06 at 06:00
Current Location: 75409
Current Music: Beerfest
The people I know who used to sit in the bathroom with pornography, now they sit in the bathroom with their IKEA furniture catalog. ~Fight Club

Ikea sends out these cute little catalogs with these cute little pieces of furniture in them. Unfortunately, its nearly impossible to get what you see in the catalog, into your home. And this is why I was an asshole to my wife. Please forgive me, sweetheart.

You see, when I tried to order what she wanted online, it returned, "This is not available as an online purchase." So I called the store. They told me, "We don't show everything for this combo in stock, but you're welcome to check the store itself and see if they have the inventory."
"Can't I just have you order it, and ship it to me?"
"Oh no, you have to go there."
"Huh." So jesskd26 watched the children and we drove to Frisco. Upon arrival we found a tech who tried to price everything out for us, (lots of waiting) but they were short the doors. So then we found someone else who was able to put together the order with different doors. (lots of waiting) But they had no drawers.

Should we order what we had now because we were going to have them shipped to the house, or should we wait to ship the complete order? When would they have the drawers in? "Perhaps tomorrow, perhaps a couple of weeks? Who knows? No, we can't call you, our system isn't set up in such a manner." (lots of waiting). Deciding that once they have the drawers in, they might be short of something else, we complete our order (lots of waiting). But once we completed our order, they weren't allowed to ship it to us. No, they gave us two sheets - one was items we had to go get ourselves throughout the store (lots of waiting), the other, was a list we used at checkout (lots of waiting). Once we checked out, they still wouldn't ship it - we had to wait at the furniture delivery desk (lots of waiting) where they wouldn't ship it either - simply ensure we received delivery of the items they had to get for us, in addition to the items we were required to get ourselves. Now that this was complete, we were instructed to take all the items to shipping, where we had to wait for them to be 'pulled' (lots of waiting). Finally, after we paid for home delivery, I explained that when I talked to customer support, it was suggested that I ensure the correct number of items were pulled from inventory prior to signing off on it (lots of waiting). So...they were one short, which he explained would be pulled after hours, as they didn't have access to the floor during business hours.

All that waiting and all I did was confirm that were indeed, one short.

Surely there has to be a better way to get what you see in the catalog, to your home.

Surely.




Comments:


catttitude
catttitude at 2008-07-06 13:42 (UTC) (Link)
So sorry I wasn't worth 3 hours of your time. It will never happen again.
ehowton
ehowton at 2008-07-06 14:17 (UTC) (Link)
It was the inefficency of the operation which frustrated me; you were a lot of fun. I thought I was going to *scream* when we couldn't get around that slow moving lady in red who kept circling the the lower level.
galinda822 at 2008-07-06 14:24 (UTC) (Link)
Well that IKEA store sucks!

Mandruid and I have never had any issues with the one in Schaumburg, IL.
catttitude
catttitude at 2008-07-06 14:46 (UTC) (Link)
Saturdays are bad days to go. They are always really busy on weekends and it being a holiday they were under staffed. The people that did work there were very good and very helpful. E was already in a mood we should have not gone at all.
ehowton
ehowton at 2008-07-06 17:05 (UTC) (Link)
I was in a mood.
hiro_antagonist at 2008-07-06 17:15 (UTC) (Link)
Hah, I've been to that one before, fun, isn't it?
ehowton
ehowton at 2008-07-06 17:27 (UTC) (Link)
80,000 people inside the store, and 4 checkout clerks.

*eyeroll*
prog_guy69
prog_guy69 at 2008-07-06 17:36 (UTC) (Link)
I surprised you were able to find your way out of that store in 3 hours. Cyn and I went there a couple of months after it opened. You had to wind your way around the whole store to get to the exit. We could not find shortcuts to get the hell out of the place that did not have a damn thing we wanted. So many people rave about Ikea; I think it sucks. I'll never go back to that store. Central Market grocery store is a lot like that. I don't plan on going there again, either.
ehowton
ehowton at 2008-07-06 17:48 (UTC) (Link)
Solid plan.
irulan_amy at 2008-07-06 23:37 (UTC) (Link)
I have learned the hard way to only go to Ikea on weeknights. Of course, I have one close enough to do this. It doesn't always help with finding all the pieces, but it does cut down on all the freaking slow meandering people in the way!

Sorry it was so frustrating!! :/
ehowton
ehowton at 2008-07-07 03:59 (UTC) (Link)
That's what we're going to do next time - take a day off in the middle of the week. We came to this conclusion while we were reconciling our differences over and over today.
Melanie
vember at 2008-07-07 03:59 (UTC) (Link)
Ikea is a great example of all things Swedish. It's all about a simple life (cheap, do it yourself! yippie!) held up by a COMPLETE lack of customer service ideals. You think it's bad here, where it's been Americanized - you should see the entire country of Sweden. It's a lesson in humbleness that hammers away at your soul until there's no sense of self-value left.

You're not worth any extra effort - why should a clerk who is paid to work go the extra mile for every single customer? Just treat everyone with equal indifference. I wish the idea of "doing a job well being its own reward" and "happy customer is worth more money in the long run" would get through the Swedish "everyone is equal" shield, but, meh.

Several times in my stay in Sweden, I'd be standing at a counter watching a clerk smoke a cigarette, or chit-chat on the phone with their boyfriend or chums. Standing at a counter for 15 minutes while they completely ignore you may sound like a hyperbolic example, but it happened to me a few times. Several people flat-out refused services they could've easily done, just on a whim. Had I ever looked at a clerk expectantly, and they noticed, *I* would have been the rude one. You must simply stand with your head down and wait. I get irritable just thinking about it.

Good luck getting your missing item. I may go to an Ikea some day if I get to missing Swedish meatball sandwiches with red-beet salad dressing - but in general I think Craig's advice to just stay away is the best plan :P
ehowton
ehowton at 2008-07-07 04:03 (UTC) (Link)
It must be something specific to the Swede's as I've been many places overseas and not come in contact with anything quite like that, but I understand completely about it being soul-sucking. What a great description!

Yeah, Big C. has it all figured out.
Tomas Gallucci
schpydurx at 2008-07-07 15:43 (UTC) (Link)
And yet you PMSed on me when I ordered my Shuffle online. I didn't have to worry about stocking, going to a store or schiesty customer service.

I'm curious: at what point did you realized that you were gettin' fucked: when you couldn't order oline, when Customer Service told you to fuck off or did you have to get to the store and get shafted thrice for the lesson to sink in? Did it ever occur to you that you might want to choose another vendor?
ehowton
ehowton at 2008-07-07 15:47 (UTC) (Link)
Only because you were getting shafted on the price. Different argument. Different. Not the same. Inapplicable.
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