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Eric

SBC

Posted on 2006.02.09 at 16:36
Current Mood: *seeing red*
Current Music: Something Carla was playing on her iTunes.
Tags:
So I'm having this issue with my new DSL service. I ordered 3.0Mbps down/1.5Mbps up with 8 static IP's. However, I've only been seeing 400kbps up. So I call in a ticket today with SBC. They inform me I only ordered 384kbps up. "That's a mistake," I explained. "I was with a sales representative for nearly half an hour crafting my order. I would never have accepted 384kbps up." So I get passed on to sales. "We don't offer anything higher than 384kbps up." Nice. I cancel my order. I have the equipment scheduled for pickup. I have them remove all charges associated with anything from my bill. During the overly-lengthy confirmation for pickup process where the non-English speaking associate got my phone number wrong SIX TIMES IN A ROW, I'm browsing SBC's web site and find what? Upstreams up to 608kbps! (My 640kbps SDSL at the Boyd Ranch Data Center proved long ago that connection wasn't exactly *dazzling* - but hey, better than 348!) So I ask to be transferred to sales. She reads the entire history of my order, including the reasons for my disconnect today, and ensures me that I can get between 1.5 and 3.0 Mbps upstream. I'm instantly furious, and then doubtful. "What's the downstream on that?" I ask. "Three eight-four." she tells me. I scream inside my head. What a bunch of fuck-ups. She conferences billing in. For and extra $100 a month, they'll give me 384-608 up. "How often is it lower than 608?" I ask.
"We can only guarantee 384, sir."
"Fine, what percentage of the time is it 384?"
"We can only guarantee 384, sir."
"Theoretically, you could provide me 384kbps 99% of the time with 608kbps spikes 1% of the time and still charge me for the 608 price?"
"We can only guarantee 384, sir."

Asses.

I have no broadband, and no hope of broadband. I'm going to go home and eat worms.

STL is really starting to piss me off.

Comments:


ehowton
ehowton at 2006-02-10 17:34 (UTC) (Link)

UPDDATE

Went to my old standby, August.net. Texas-based company which provides broadband to Texas, and now Missouri residents. I'll be getting 1.5 to 3.0 down, and *sigh* 384 to 512 up. All this for only $30/mo. SBC's similar package is $80. God bless Texas. Tony, I'll need my Solaris box!
ehowton
ehowton at 2006-02-10 20:34 (UTC) (Link)

Re: UPDDATE

Thank you for your recent inquiry for DSL unfortunately it is not available in your area at this time please check back with us at a later date
Vickie D
Acting Manager ISP Call Centers
Nationwide/Closecall America

===================================================================

Howdy!

Is your communication a result of my request through august.net? I guess I don't understand what is required for your service to be available in my area. I have just recently disconnected SBC DSL, which was the only prerequisite for service.

Thanks so much,

Eric
ehowton
ehowton at 2006-02-10 20:48 (UTC) (Link)

Re: UPDDATE

Ma'am,

Please disregard my last communication. I have just read the reviews for Nationwide on your link to BroadbandReports.com. It appears that since your buyout of August.net, you no longer provide excellent service.

Regards,

Eric
Tomas Gallucci
schpydurx at 2006-02-10 21:14 (UTC) (Link)
IT's a bitch.
Tomas Gallucci
schpydurx at 2006-02-11 22:53 (UTC) (Link)
I still laugh when I think about the call you took in the shower.
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