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Kansas DMV, Part II - "$50"

Posted on 2012.07.09 at 19:56
Current Location: 67114

I need $50 to make you holler, I get paid to do the wild thing...

I knew my day was going to be filled with adventures beyond my imagination when I attempted to register my vehicle in the state of Kansas, and you know what? I wasn't disappointed!

Armed with the prerequisites on the Kansas DMV webpage I even followed their suggestion of "calling ahead" only to find that the Newton location was open only one day a week (not today) - I would have to drive to downtown Wichita. Undeterred, 20-minutes later I pulled into a space marked, "VEHICLE INSPECTIONS ONLY" as the Kansas Highway Patrol (HWP) must physically verify each VIN on each vehicle prior to registration, something I learned about by reading the Kansas DMV webpage.

I walked into the office and said, "Howdy!" Everyone turned to look. One particularly attractive trooper smiled a particularly friendly smile ready to get me started on the ease of vehicle registration when I mentioned, "The sign on the door says cash or check only?" Though not mentioned on the website, I did bring the checkbook just in case I ran into asininity like this. "Yes," she said, "But local addresses only on the check." Hrmph! I apologized for my lack of being prepared mentioning I had thoroughly read the webpage prior to arriving and hadn't seen mention of it. "That's because its not on the website" (of course). "There's an ATM in the next room at the DMV."

After pulling out some money (for a fee), I arrived back all smiles. Smiling Trooper smiled back and I excitedly displayed my paperwork. "Where's your title?" I was asked. I explained that in Texas we're not given titles when we purchase vehicles like they do here (our Saturn was purchased in Wichita and boy was I surprised when they handed me the title at signing). "Your website said current registration from another state was proof enough," and with a flourish produced said document. All the troopers around me started looking at each other, then at me. "Where did you read that?" I was asked. "On the DMV website?" They all nodded. "We're the Highway Patrol, sometimes the DMV gets it wrong. Call these people and have the lienholder fax a copy of the title here." A slip of paper was pressed into my hand as if it were the personal number of the attractive trooper. I palmed it, opening my hand only after I was back in my car - highlighted fax numbers.

I called the bank which held the title to my car. "Please press 3 for title information" the automated female voice instructed. I pressed the corresponding numberpad and heard, "RBS Citizens has elected to use a third-party company for all title-related activity, mytitlesupport.com." The automated female voice gave me the phone number to mytitlesupport.com twice (after encouraging me to visit them online), then disconnected. I called mytitlesupport.com and asked for an immediate fax of proof of lien to the highlighted number. "We don't fax copies of titles, but for $50 we can mail it to them." "EXCUSE ME?"

I TAKE A NUMBER at the crowded DMV. Not the Newton DMV with the yellow chairs, the Wichita DMV stuffed full of peeps. Thankfully (the highlight of my day) "OUT OF STATE REGISTRATION TRANSFERS" was its own line. When called, I approached the gruff-sounding no-nonsense lady (she didn't have to look up the answers to anyone's questions, she *knew* them). I explained I needed a mailing address for copies of titles to be sent. "WE HAVE A FAX MACHINE WE USE THAT." I explained that while I understood the concept, my bank would no longer provide faxed copies of titles. "THAT'S RIDICULOUS, WHAT BANK IS IT?" I told her my bank was RBS Citizens but that they had moved to a third-party company for all title-related activity and gave her their number. She called. "THIS IS CRAZY I NEED THE NUMBER TO CITIZENS." I gave her the number and she stayed on hold long enough to speak to a real person, "I'M NOT GOING TO PAY $50 TO GET AN OUT-OF-STATE TITLE I NEED YOU TO FAX IT TO ME NOW." (pause) "SINCE WHEN?" (pause) "WHY NOT?" (hang-up). "THEIR POLICY IS TO NOT FAX TITLES. YOU'LL HAVE TO PAY THEM $50 AND WAIT FOR IT TO BE MAILED. I WOULDN'T USE THEM AS A BANK IF I WERE YOU. YOU SHOULD CALL AND COMPLAIN." I agreed, with the comment that I doubted they would care.

As I was leaving the DMV walking past the HWP I saw two of the women who had been previously standing adjacent Attractive Smiling Trooper. I inquired as to the consequence of driving without registration while I awaited this expensive snail-mail version of a copy of my title. "In Newton? Impound your car." One of them said. "If the officer feels like it." said the other. I was confused, "My car could be impounded based on the officers mood?"
"Depends." said one.
"Yep." said the other.
Decidedly not the answer I was looking for.

So I drove home and traded my illegal car for the Land Yacht, which I hoped to also get registered today. But first, a stop to my bank! Enroute I called RBS Citizens and confirmed that I would get my real title - free of charge - once the car was paid off. With that I set out to get a loan to pay off my car. Bank of America told me, "Our minimum for an auto loan is $7500."
"Of course," I said. "And how much for a used-car loan?"
"You are aware used cars are less expensive than new cars?"
"So why the same amount?"
"Its the amount the bank has chosen for auto loans."
"Yes, I assumed that when you mentioned it. I was asking if you knew why."
"Its the amount the bank has chosen for auto loans."

I walked out on perpetually-repetitive Stepford wondering if she understood the concept of greed and drove to a tiny bank at the corner of our neighborhood where the President himself marveled at my credit rating and for the price of a copy of a title gave me a car loan at 2% lower than my current rate. Tomorrow morning he will receive the title of the Texas vehicle and turn it into a Kansas title. I wonder if I'll even have to mess with the Kansas Highway Patrol at that point - I should be able to just waltz into the DMV with my "proof" and register the car. RBS Citizens can go screw themselves. And I'm honestly thinking of dropping BofA as well. We nearly did last year when they unveiled their $5 per debit card scheme.

Sadly, I didn't get the other car transferred into my name either. I had filled out the title as, "Eric Howton and [name witheld]" (because my wife had insisted on being on the title despite not wanting me to put all the utilities in her name when we transferred them) which required BOTH our signatures. And in Kansas the licence plate goes with the individual, not the car. And the DMV computers locked up on schedule at 1600 hours. But I did get to swing by and see Bill. Since I was on that side of town. And needed his signature anyway.

So maybe tomorrow.


slchurchman at 2012-07-10 01:37 (UTC) (Link)
So glad you had such a gorgeous day :>( That almost rivals my experiences with SSA. But then, don't you just love the small town helpfulness of that local bank. Small town businesses really do try harder. Maybe the cheaper loan rate will make up for your shitty day.
ehowton at 2012-07-10 18:14 (UTC) (Link)
My day started out that way, sure. But I can't maintain that mode for long. I found if I just fell into it and considered everything an adventure I'd have a lot more fun. Besides, I really did enjoy meeting the President of the little bank :D
CeltManX, Devlin O' Coileáin
celtmanx at 2012-07-10 03:18 (UTC) (Link)
Keep your head up. It's all in the attitude!!! Remember your not in Texas any longer, logic doesn't apply.
ehowton at 2012-07-10 18:14 (UTC) (Link)
Some lessons you have to learn the hard way.
michelle1963 at 2012-07-11 01:36 (UTC) (Link)
Okay, dude, I realize Kansas got in line twice for bureacracy, but Texas, logical? Nope. I got a driver's license as a new resident (from another state), and the required documentation was incredible. They asked for everything but the soul of my first born. It required more than one trip to the DMV. Logic had nothing to do with the process.
CeltManX, Devlin O' Coileáin
celtmanx at 2012-07-11 02:39 (UTC) (Link)
I just went down to the DMV last week to get the tags renewed on my BMW and it took less than five minutes with zero wait time in line. The clerk didn't even check my insurance card. When I asked why she didn't she said, "I don't need to check your insurance sweetie, I know you!". I don't recall ever meeting her before, but it's nice to be known.

Sorry, to hear about your experience at the McKinney DMV. I have heard registration of cars of owners from foreign countries does take longer. They were probably making sure you weren't an illegal alien. It's also possible that the people working at that DMV don't take kindly to carpetbaggers. Not everyone in Texas is tolerant of Yankees.
michelle1963 at 2012-07-11 03:12 (UTC) (Link)
LOL! Yeah, my red hair was a dead giveaway to my illegal-ness. ;-) Sneaking in from Scotland and all that.

Actually, I'm probably more of westerner. My last long-time home was in Nevada. Nevadans and Texans have a lot in common in regard to a somewhat liberatarian attitude. However, unlike Texas, it takes work to find a church in Nevada. I'm okay with that.
ehowton at 2012-07-11 03:14 (UTC) (Link)
If all of Kansas flooded, you could walk from Nebraska to Oklahoma on the tops of churches and never get your feet wet.
michelle1963 at 2012-07-11 03:22 (UTC) (Link)
Truer words have never been spoken.
CeltManX, Devlin O' Coileáin
celtmanx at 2012-07-11 04:00 (UTC) (Link)
As the INS officer said to Cheech Marin's character Rudy in Born in East L.A. "Where were you born?". If it's in the North your a Yankee. If it's not in Texas, who really cares. My mom's brother liked to travel a lot. One of his daughters was born in California. She's the only person in my family in over 100 years not born in Texas. We still call her a Yankee!!!
ehowton at 2012-07-11 04:07 (UTC) (Link)
How do you really feel? This is a safe place, go ahead and let it out.
CeltManX, Devlin O' Coileáin
celtmanx at 2012-07-11 04:20 (UTC) (Link)
What are you are trying to say??? Some of my best friends are Yankees!!!
michelle1963 at 2012-07-11 21:12 (UTC) (Link)
LOL! Well that explains....just about everything!
pcofwildthings at 2012-07-10 06:31 (UTC) (Link)
What a hassle.
ehowton at 2012-07-10 18:17 (UTC) (Link)
Yeah, but I knew it going in - even got accused of being pessimistic...BY MY CLONE! WTH, right? But its all good in the hood. I was reading at the DMV today that you can do renewals online. So this should be a one-time thing, then I'll never have to speak to another human being again :D
CeltManX, Devlin O' Coileáin
celtmanx at 2012-07-11 02:49 (UTC) (Link)
You weren't pessimistic, just prepared for a negative response.
ehowton at 2012-07-11 02:55 (UTC) (Link)
That's what I said!
ehowton at 2012-07-11 02:55 (UTC) (Link)
Excellent avatar, BTW. Puts mine to shame. I almost always love your choice of avatars.
CeltManX, Devlin O' Coileáin
celtmanx at 2012-07-11 03:17 (UTC) (Link)
Why thank you!!!
codekitten at 2012-07-10 12:51 (UTC) (Link)
omg you win. this is the craziest DMV story i've ever heard.

hope tomorrow is better for you.
ehowton at 2012-07-10 18:18 (UTC) (Link)
One down, two to go! But I did sign my loan this morning :) That's the craziest thing I've done in awhile, refinancing my car instead of paying a fee. HA!
codekitten at 2012-07-11 16:35 (UTC) (Link)
that was brilliant! like michelle1963 said, it's nice when the greedy get screwed...way to stick it to 'em!
michelle1963 at 2012-07-11 01:32 (UTC) (Link)
I love that you got a new loan for the same fee that your title would from RBS Citizens would have cost ~ and at a reduced rate. Fantastic! It's nice when the greedy get screwed, even if just a little.
ehowton at 2012-07-11 02:29 (UTC) (Link)
Now I just need to tell them what I did, and why.
michelle1963 at 2012-07-11 03:08 (UTC) (Link)
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