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Automated Expense Reporting: Gift or Curse?

Posted on 2013.02.09 at 00:00


Tomas Gallucci
schpydurx at 2013-02-10 02:46 (UTC) (Link)
I've run into this a few times before, though I've never been in this situation with an expense report. This sounds a lot like berry-flavored ass.

I would argue that you should approach this situation the same we you did with the kid at Best Buy: with decorum. You can't necessarily fault the guy who wrote the reporting software: it is possible that he was contractually bound to deliver exactly the frustrating system you have bumped up against because the pointed-haired-bosses wanted everything to match and the system to reject non-matches to prevent fraud. Perhaps this exceptional case was discussed at some point, but ultimately it was rejected because pointy-haired-bosses didn't want to have to waste time rejecting erroneous submissions. Whatever the decision making process, you have ended up using the software you are using either because no one thought of the exceptional case or because there was a rational reason why the software doesn't support the exceptional case.

I will freely admit that you and your online junkies taught me a variation of this valuable lesson: when making LJ polls, always leave an option for the un-thought-of exceptional situation; hence, I always include a "my opinion isn't expressed in your poll so I'm leaving you a comment" option.
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