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Anna Seal

Left In the Wake of the 21st Century

Posted on 2013.08.26 at 00:00
Current Location: 67114
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Way back before the turn of the millennium, I called about phone service when I left the Armed Forces and moved to Philly. They waived my deposit because I had, at some point in the past, had service with them before, and paid on time every month.

The City of Anna didn't laugh at me when I suggested that was the purpose of a deposit, but did repeat that the deposit was $150 whether or not I'd paid on time for the seven years I lived there or not. Because, "...some people don't pay their last water bill when they leave and we need to cover that cost." Yes, those of us who do the right thing are often the bastions of governments who would exploit us.

I nearly spewed my drink on the keyboard when she said I could fax in the "online application." First, because I though only third-world countries or poor, backwater municipalities still used fax machines - Anna was supposed to have been known as Technology City by this point! And the only thing "online" about the application, was its accessibility - it has to be printed out on a dead tree and inked - I haven't used a writing instrument since 1999. She did say I could email it in, but that my deposit had to be snail-mailed in. After she repeated that they only accept cash, check, or money order for the third time, I asked why. "There's no way to accept credit cards online or over the phone."

"Really? Because I've doing it for FIFTEEN YEARS."

Up until that point we were still on speaking terms.

Comments:


Michelle1963
michelle1963 at 2013-08-26 05:20 (UTC) (Link)
Hrm. Not good, not good at all.

I ran into similar weirdness turning on utilities at the condo. First I called Kansas Gas. I had had service with them at the rental house, but not the apartment. The representative looked up my record, noted my good payment history and told me my deposit would be waived. So far, so good.

Next up City of Wichita for water. Likewise, I'd had service from them at the rental house. The representative looks up my records, and announces the $70 deposit that will be billed on my first statement. Then she adds that I could have the deposit waived if I had a record of good payment history from a utility company. Puzzled, I asked, "So my good payment history with you doesn't count?"

"Uh no, it has to be a different utility."

Riiight. That makes perfect sense. The payment record from another company is more meaningful than the fact that I paid them on time every time. Yeah, I don't get it.

Of course, I haven't had the time to seek out that letter from another utility company. I am sure that is what they were counting on.

Edited at 2013-08-26 05:21 am (UTC)
ehowton
ehowton at 2013-08-26 18:17 (UTC) (Link)
I don't know which is worse.
CeltManX, Devlin O' Coileáin
celtmanx at 2013-08-27 22:31 (UTC) (Link)
Hey, you really need to stop living in the past. My favorite line from "Meet the Robinsons" is "keep moving forward". Just let it go man or as my wife says "give it to Jesus".
ehowton
ehowton at 2013-08-27 23:02 (UTC) (Link)
Or some combination which incorporates them both:

"Keep Moving Jesus" or "Give it forward"
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