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Aircraft

Never Again

Posted on 2015.01.30 at 00:00
Current Location: 67114

I was on chat with someone to whom I'd sent a package when they saw the UPS truck coming down their street on the delivery date, pass the clearly marked correct address, turn down the clearly marked wrong address a mile down the road, drop off the package at the wrong house, then leave.

While all this was playing out, email alerted me the package had been delivered. I clicked a couple of buttons and was instantly on LIVE UPS CHAT! I quickly and effortlessly outlined exactly what had happened, and my expectation for immediate correction. Instead, I was told I would get a call from, "The Center" within the hour to "verify my claim."

Surprisingly, they called within the time allotted and the driver claimed there were no visible addresses - but that there are only two houses out there and he always delivered to the other house, so he dropped this package off there as well. I replied, "Well since this was a different address, one might assume it would also be a different house."

They explained that he would go there in the morning and attempt to retrieve the package. If he is unsuccessful, they will start a claim. Interestingly enough, because the package contained gifts, I included all the receipts in a sealed envelope and shipped it in the box. So after I disconnected I tallied up the damages. Including shipping? The claim will be $250.

Never again.

Next time? I'm thinking FedEx.

Comments:


Michelle1963
michelle1963 at 2015-01-30 16:04 (UTC) (Link)
Often, I still rely on the post office - because at least they usually know the addresses on their route.

While I've not had anything so drastic happen, I have not been impressed with UPS. This story just sealed their fate with me as well.
Missus Emm
missus_emm at 2015-01-30 21:35 (UTC) (Link)
Crazy! And bad customer service. Contrast that with my online shopping experience a couple of years ago. I ordered a mass of winter essentials from Matalan and the delivery guy chucked it over my back wall. I came home to sweaters and leggings and scarves all over my back yard, full of mud and dog fur. I took a photo and sent it to them, telling them I'd try wash the clothes but would most likely return them. They immediately refunded the money back into my account, no questions asked! (And embarrassingly enough, the clothes came out fine in the wash!!)
CeltManX, Devlin O' Coileáin
celtmanx at 2015-02-01 06:20 (UTC) (Link)
Have you tried the United States Postal Service? They've gotten much better lately, they even deliver on Sundays. Many good people have worked for the Postal Service. Did you know it was invented by Benjamin Franklin. If you use Priority Mail you can stuff as much weight as you can into the box that you can for one low price and it even includes $50.00 in insurance. I find it the best way to send a case of El Fenix hot sauce to Germany. Here check out this video.

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Samantha
thesweetestnote at 2015-02-07 23:19 (UTC) (Link)
UPS SUCKS!!! That is all. Carry on.
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