I called OfficeMAX to submit a claim on one of my executive leather chairs (the hydraulics are never not shoddy, so I will never purchase any chair without a replacement plan) and they deftly and quickly got everything in order and ready to submit. She wanted to know if we could do this via email. I was MORE THAN THRILLED at the idea:
"And we can do this via email?"
"Your email is last name at gmail dot com?"
"And you have the pictures of the broken chair?"
"Are you ready to write down the email address we need you to send the pictures to?"
"Can you email me that information?"
"I thought we were doing this via email."
"We are. Are you ready to write down the email address?"
"No. If we're doing this by email there should be no writing down of addresses - you have my email address, will you please just email me where you want the pictures sent?"
"I can't do that. You have to write down the address."
"So what is it you're going to email me?"
"All the other information, after you email the pictures."
"But you can't email the address?"
"Does that seem really, really strange to you?"
"Yes. It does. Now, are you ready to copy the address?"